Gaya APA
Tjiptono, F., Chandra, G.
(2019).
Service, Quality dan Customer Satisfaction
(
5)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality dan Customer Satisfaction".
5
Yogyakarta:
Andi Offset,
2019.
Text.